Refund policy

We have a 14-day return policy for eligible online purchases. This means you may notify us within 14 days after receiving your order that you wish to withdraw from the purchase, without giving a reason.

To start a return, please contact us at info@j-artswork.com before sending the artwork back.

Returns should be sent to:

J-ARTSWORK
Frans Babylonstraat 14
5751 PN Deurne
The Netherlands

After notifying us of your withdrawal, please return the artwork without undue delay and no later than 14 days after your withdrawal notice.

Condition of returned artworks

Please handle the artwork only as necessary to inspect its nature and characteristics, as you would reasonably be able to do in a physical gallery or shop.

The artwork should be returned in its original condition and, where reasonably possible, in its original protective packaging. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the artwork.

Return shipping costs

For returns made under the statutory right of withdrawal, the direct cost of returning the artwork is borne by the customer.

Because original paintings can be large or fragile, please contact us before arranging the return so we can provide suitable packing and shipping instructions.

Refunds

Once we have been notified of your withdrawal, we will refund the amounts that must be reimbursed under applicable law, including the cost of our least expensive standard delivery method where applicable.

Refunds will be made using the original payment method unless another method is agreed.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

Damaged, defective or incorrect orders

Please inspect your order as soon as it arrives.

If your artwork arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at info@j-artswork.com and include photographs where relevant. We will assess the issue and provide an appropriate solution.

This is separate from a change-of-mind return. Your statutory rights in relation to defective or non-conforming goods are not affected by this policy.

Commissioned and personalised artworks

Artworks made specifically to your instructions or clearly personalised may be excluded from the statutory right of withdrawal where the applicable legal exception applies.

We will make this clear before you place a commissioned or personalised order.